Return policy

Coolefy guarantees to return if you are not satisfied with your purchase. And you can apply for return online within 15 days after receiving the order. Please make sure the returned item is saleable.

Return Note
1. Certain categories cannot be returned and refunded without quality-related issue. 
2. The refund is only for returned item based on the online “returned application”.
3. Please keep the returned item not used with original packing includes order number, or the refund may be delayed.
4. You are responsible for return shipping fee if the return is caused by yourself; Please choose economical shipping method.
5. We do not accept package returned using Freight Collect.


If you have any questions, please feel free to contact us.